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Financial advice
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How do I change my investment options?

What is Default Cover?

How soon can I access my super and how long is the process?

What investment option (or options) should I choose?

Can I stay with NGS Super if I change jobs?

When will I receive my Annual Statement?

How can I contact NGS?

Are NGS Financial Planners right for me?

How much does financial planning cost?

What happens in the first appointment?

Not sure what type of advice you need?

How do I make an appointment?

Why did insurance premiums change on 1 April 2020?

What's the change to my premiums?

What is my insurance category?

My Member Statement says I'm covered for $6,000 per month for Income Protection but I earn less than this. Will I be able to claim more than my usual earnings?

How much cover is enough?

Can I change my insurance cover?

What types of insurance does NGS Super offer?

Why should I have cover with NGS?

Get the right advice for you

How do I make a claim?

I can't find my question here. Where can I find more information?

How do I change my investment options?

Am I charged tax on investment earnings?

Which investment options are right for me?

What kind of fees and costs are involved in investing?

How do I know what the underlying assets are in my investment options?

Where my money is invested is important to me – how do I know my funds are being invested ethically and responsibly?

How do I keep an eye on investment performance?

Does NGS have a self-managed option?

What is unit pricing and how is it calculated?

What are the potential risks involved in investing?

How does my Income account affect my age pension?

Can I choose how much I receive from my Income account?

Can I choose when I receive my Income account payments?

How do I change my Income account payments?

Are my Income account payments taxable?

Can I draw my payments from different investment options?

Can I add contributions to my NGS Income account?

How are lump sum withdrawals from my Income account treated?

What if I don’t need any Income account payments?

What is a reversionary pensioner?

When am I eligible for an NGS Income account?

How much do I need to open an NGS Income account?

Are death benefits taxable?

Centrelink needs information about my NGS account – where can I find this?

What do I do if it looks like my employer is not making contributions?

What happens if I change jobs?

What happens when I retire?

How can I get financial advice?

How do I transfer money from another fund to NGS Super?

I’m going to work overseas – what happens to my super contributions?

Does NGS offer contribution splitting?

How do I change my investment options?

What fees do I pay on my account?

I’m working in Australia on a working visa – how do I claim my super?

Does NGS Super comply with UK Pension scheme requirements?

What types of contributions can I make to NGS Super?

How do I make contributions to my account?

How soon can I access my super and how long is the process?

Do I get automatic insurance cover with NGS Super?

What happens to my super if I die?

How is sustainability relevant to a super fund?

What’s the difference between ethical investing and sustainable investing?

What is impact investing?

Does investing through an ESG lens mean you forgo financial return?

What does active ownership mean?

How do I make a complaint?

What if I need to provide more information?

How long will it take for my complaint to be dealt with?

Does it cost me anything to lodge a complaint?

What if the internal complaint process doesn’t resolve my issue?

 

Member Number

You can find your member number on your member card (digital or hard copy), Welcome Letter or Annual Statement. If you need help, call us on 1300 133 177.

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Proof of identity

Make sure you've met all proof of identity requirements to avoid unwanted delays to your requests.

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BPAY details

For BPAY details, log in to Member Online, click the ‘person’ icon at the top of the screen, then select 'Personal Details'.

Member Online
 

ABN and USI

You may need to provide these numbers to your employer when you choose NGS as your super fund:

ABN: 73 549 180 515
USI: 73549180515701

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Annual report

Access the latest and previous Annual Reports.

Find out more

Statement of fund compliance

Provide this to your employer so that your contributions are directed to your NGS Super account.

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Can't find what you're looking for?

We're always happy to help. Contact our dedicated customer service team on 1300 133 177 between 8am and 8pm (AEST/AEDT) Monday to Friday.

 

Get advice for every stage of your life

NGS Super members have access to qualified and non-commission based financial planners, including over-the-phone limited advice* about your account, at no additional cost.

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* Limited financial advice covers one or two issues in isolation on topics such as investment selection and contribution levels. It does not take into account the member’s entire financial situation.

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