Phone

You can call us if you have any questions about NGS Super or your NGS account.

You can also call to book a time with our Financial Advice Helpline which provides limited advice on your NGS account, including things like choosing your investments options or adding money to your super.

1300 133 177 — Australia

+61 3 8687 1818 — Outside Australia

Monday to Friday, 8am-8pm (AEST/AEDT)

National relay and other services

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service can help you.

Alternatively:

  • Speak and Listen users call 1300 555 727 then ask for 132 888
  • NRS Chat users (previously known as Internet Relay) can make calls on the NRS app or on the NRS Chat Call page (ask for 132 888).

Help in your language

To use our translation service, please ask for a translator when you call us.

Write to us

Post
NGS Super, GPO Box 4303, MELBOURNE VIC 3001

Fax
+61 3 8640 0813

To contact the NGS Super Privacy Officer, Family Law Officer or Complaints Officer, please write to them at:

NGS Super
PO Box 21236
WORLD SQUARE NSW 2002

Members

Log in to Member Online and use our secure online enquiry form. You can access this form from the 'Contact us' button at the top of the screen after signing in.

Begin enquiry form

Employers

Change in details

If there are changes to your employer contact details, please call us on 1300 133 177 or speak to a Customer Relationship Manager.

New to NGS

If you would like to set up a new employer account with us and start making contributions for your staff, complete the Employer request form.

Manage contribution payments

You can manage contributions payments and update staff details through our clearing house, NGS QuickSuper.

Complaints

We value your feedback and are committed to resolving any issues that may arise. You can contact us by email, phone or post. Read about our Complaint and Dispute Resolution Process here.

Send a complaint

Frequently asked questions

How do I find my member number?

Can I ask a question via email?

What proof of identity requirements do I need to meet?

How do I find NGS's BPAY® details?

What are NGS's ABN and USI?

How do I get my employer to send my contributions to my NGS Super account?

More FAQ

Back to Top