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Our Service Promise: Members First, Always

Our members are at the heart of everything we do. We put Members First, Always by delivering personalised service, care and support – helping members achieve their best retirement. 

To ensure we are supporting your needs, we will continue to track and report on our level of service. We will do this by being transparent about your experiences with us, so we can continue to improve and support you the best way we can.

We’ll answer your questions
We’re here to help
We care about you

We offer a range of advice and education services to support our members in ways that work for them.

Our success in 12 months (1 July 2024 - 30 June 2025)

Number of meets with members

5,606

Number of times we met with members to provide service and advice.
Number of visits employer’s workplaces

597

Number of times we visited employer’s workplaces.
Number of education sessions

192

Number of education sessions we ran including webinars and seminars.
Members first - always

How can you stay up to date with how we’re tracking on our promise?

We will be reporting on how we are tracking, including the speeds of answering calls, meeting with members and more. We believe in transparency as well as your feedback. We want to hear what we can do better and, most importantly, how we can help you.

Connect with the NGS team

Chatting with a Super Specialist could be the right option if you're looking to delve a little deeper than a quick phone call but don't need an entire financial plan. Our Super Specialists can help answer questions about your super, investments and insurances. Whether you're at the start of your career journey, approaching retirement or anywhere in between, the team is here to help.

What our members say about us

Planting seeds for a happy retirement

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I never thought it would happen to me

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NGS Super wins Best in Service Quality

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