Cyber safety
At NGS Super, your security is our priority. Our cybersecurity experts work hard to safeguard your account.
Our commitment to cyber safety
Protecting against cyber threats is something we can do together. You may have heard about cyber scams and fraud, but what’s the difference?
- Scam: When someone tricks you into giving away your money or personal information.
- Fraud: When someone accesses your accounts or funds without permission. This is often unnoticed until suspicious activity appears.
Both scams and fraud can cause serious harm, but by knowing the difference, you can take steps to protect yourself and act quickly if something doesn’t feel right.
How NGS Super protects your account
We do this by:
Monitoring threats
We continuously scan for cyber threats and remediate any gaps.
Encryption and session lockouts
Protecting your account and preventing unauthorised access.
Regular reviews
Regularly updating and improving our security processes.
Identity verification
Using multi-factor authentication (MFA) and security questions to confirm your identity.
Notifications
Sending SMS and email alerts for certain transactions on your account.
Industry partnerships
Working with industry bodies to combat fraud and scams in Australia.
There are various ways you can protect your account. Here’s how:
Use passphrases
Enable Multi-Factor Authentication (MFA)
Keep your devices updated
Responding to a scam
What to do if you think you’ve been targeted:
- Stop and do not share further information.
- Change your account passphrases immediately.
- Run a security scan on your device.
- Contact us on 1300 133 177 (Australia) or +61 3 8687 1818 (outside Australia).
- Report the scam to Scamwatch.
Other helpful resources
Stay across the latest cyber safety news and updates.
- For more information about cyber safety, visit: the Australian Cyber Security Centre
- To stay up to date with latest updated and news, take a look at our informative articles and news
