Member Online

To access your NGS account online via Member Online, visit the registration page. To get started, you’ll need the email address and mobile number you use with NGS and your Member number. You can find your member number in an email we'll be sending you shortly, if you haven't already received it. For help on getting started, learn how to re-register for Member Online.

Yes. We’re emailing members during 3-17 December to advise that Member Online is now available. Emails we send you will appear from NGS Super or [email protected]. If you’re unsure about the authenticity of an email, call our Helpline on 1300 133 177 to verify it. 

This usually means your browser cache needs clearing. Clearing the cache removes stored website data so the page can reload properly. Follow the steps for your browser below, then try logging in again . We also recommend that you log out of each session to ensure your browser is not storing additional website data that could cause login issues.

If the issue continues after clearing your cache, please call our Helpline on 1300 133 177.
 

On a computer

If you’re using a desktop or laptop, follow the instructions for your browser below.
 

Google Chrome

1. Open Chrome.
2. Click the three dots in the top‑right corner.
3. Select Settings → Privacy and security → Delete browsing data.
4. Choose "Time range: All time."
5. Tick “Cookies and other site data”
6. Tick "Cached images and files."
7. Select "Delete data" to remove stored website data (this will not affect your passwords or bookmarks).
8. Close and reopen Chrome, then try logging in again.

Microsoft Edge

1. Open Edge.
2. Click the three dots in the top‑right corner.
3. Select Settings → Privacy, search, and services.
4. Under "Clear browsing data," select "Choose what to clear."
5. Set "Time range: All time."
6. Tick “Cookies and other site data”
7. Tick "Cached images and files."
8. Select "Clear now."
9. Restart Edge and try logging in again.

Safari (Mac)

1. Open Safari.
2. Click Safari in the top menu → History Preferences (or Settings on newer macOS).
3. Click ‘Clear History’
4. Choose Clear ‘All History’
5. Click ‘Clear History’
6. Restart Safari and try again.
7. Go to Advanced and enable "Show Develop menu in menu bar."
8. From the top menu bar, click Develop → Empty Caches.
9. Restart Safari and try again.

On a mobile device

If you’re logging in from a phone or tablet, use the steps for your mobile browser.

Chrome (iPhone or Android)

1. Open Chrome.
2. Tap the menu (three dots).
3. Tap History → Clear browsing data.
4. Select "Time range: All time."
5. Tick “Cookies, Site Data”
6. Tick "Cached images and files."
7. Tap "Clear browsing data."
8. Restart Chrome.

Safari (iPhone or iPad)

1. Open Settings → Safari
2. Tap "Clear History and Website Data."

Microsoft Edge (iPhone or Android)

1. Open Edge.
2. Tap the menu (three lines).
3. Click ‘Delete data’
4. Select "Time range: All time."
5. Click ‘Browsing data’
6. Tick “Cookies and other site data
7. Tick "Cached images and files."
8. Tap "Clear data."

Next step

If you’re still seeing the spinning wheel after completing these steps, please call our Helpline on 1300 133 177 for more support.

No. When registering for Member Online, you must not include any leading zeros in your Member number.

For example, if your Member number is 123456, you need to enter 123456 during registration.

You may be seeing one of the below error messages when you try to register.

We’re here to support you with using Member Online. If you’re still having issues registering, please call our Helpline.

If you haven’t received your verification code:

• Check your junk mail in case the email was sent there.
• If you still haven’t received it, try to request a new code.

If you no longer have access to your email address or mobile number, please call our Helpline to update your contact details so you can complete your registration securely.

If you’re having trouble logging in, check that:

• You’re using the correct email address and password.
• Your web browser is up to date.
• You have a stable internet connection.

If you have forgotten your password, select ‘Forgot password?’ on the login page to reset it. If you still can’t access your account, please call the Helpline.

For your security, Member Online logs you out after a period of inactivity, or when you update details such as your email address, mobile number or password. This helps protect your account and personal information.

For email address, mobile number or password changes, please follow the verification instructions and once complete, you can simply log in again using your updated details to continue where you left off.

You can see your NGS Super account details through Member Online, including your:

• account balance
• investments
• transaction history
• BPAY details to make contributions to your NGS Accumulation account and insurance cover.

You’ll also be able to see your personal details you’ve provided to NGS, including your contact details and communications preferences.

Through Member Online, you can:

• update your contact details
• provide us with your tax file number (and avoid paying extra tax)
• consolidate your super
• change your investment options
• apply to change your insurance cover
• access helpful tools and advice
• change your payment amount and frequency for your NGS Income account
• generate a Centrelink schedule for your NGS Income account
• request a withdrawal from your NGS Income account
• update your beneficiaries (non-binding only).
• send us an enquiry through our secure online form – access this under the ‘We’re here to help’ section in Member Online.

If you can’t download a statement or form, try these steps:

• Make sure your browser is up to date.
• Check that pop-ups and downloads are allowed for Member Online.
• Clear your browser’s cache and cookies.
• Try using a different browser or device.

If you still can’t download the file, call our Helpline and we’ll help you access it.

If a page isn’t loading properly or buttons don’t respond, try the following steps:

• Refresh the page or close and reopen your browser.
• Clear your browser’s cache and cookies.
• Make sure your internet connection is stable.
• Check that you’re using the latest version of your browser.
• Try accessing Member Online in a different browser or device.

If the issue continues, please call our Helpline for support.

Yes. Majority of our members can see all their NGS accounts on Member Online. When you log in, you’ll see your Account number at the top of the homepage. Click on this to open a dropdown of your other accounts. Simply select any account number from the list to view its details.

Please note that Defined Benefit plans will no longer be available on Member Online. We’re still here to support you – you can call our Helpline or book in a chat with our Super Specialists. We’ll also continue to send your account information by post, including your annual statement, so you stay informed.

Some Member Online account information is updated in real-time, like your personal details and some investment options. Your account balance will be updated daily. Some updates, like employer contributions or certain transactions may take a few days to reflect.

For most requests that you can raise through Member Online, you’ll see a progress update letting you know we’re working on it. This update disappears once your request is complete.

You can easily update this through Member Online anytime, through the following steps:

1. Log in to Member Online.
2. From your dashboard, click on your initials from the top right corner. This opens a menu, where you can view and edit your personal details, contact details, password settings and your Tax File Number (TFN). You can click on any item to make changes directly in Member Online, except for personal details, which requires you to download and complete a form.
3. To update your contact details, select Contact details. This opens a menu where you can update your residential address, postal address, email, mobile number, landline number, and preferred contact method. Click on any details you want to update and follow the prompts.
4. When you’re done making changes, simply click Save to make the change.

Please note that if you update your email address, this will also update your login for Member Online. For security purposes, if you change your email address, mobile number or password, you’ll be signed out of Member Online and will need to log back in using your new details.

To update your insurance details, you can access TAL’s insurance portal through Member Online.

1. Log in to Member Online.
2. On your home screen, click Insurance on the top right menu.
3. You’ll see your insurance details, like your cover type, amount and monthly cost. This is also the place to start if you want to make changes to your cover or make a claim.
4. To make changes to your cover, click Manage your cover.
5. A disclaimer will appear to let you know you’ll be taken straight to TAL’s insurance portal – which also has been improved – there will be no need to log in again. Please read the disclaimer and click Confirm to continue.
6. From TAL’s insurance portal, you can request the changes you need to make to your insurance.

You can change your investment options through Member Online anytime, through the following steps:

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to update. Switch through your accounts by clicking on your account number at the top and selecting the account number from the dropdown menu.
3. On your home screen, click on Investments.
4. You’ll then see a snapshot of your current contributions and future contributions. From here, click on Change investments.
5. Select whether you want to update your current allocations, future allocations, or both.
6. On the next screen, type in the percentage or proportion you want to allocate to one or more options. Simply type an amount into the open text field next to each option. Check the progress bar at the bottom, it’ll easily add up how much you’ve allocated out of 100%. If you selected to update both current and future allocations, you’ll start with the current allocations then scroll down to make updates for your future allocations.
7. Once you’ve finished making your changes and your allocations total to 100%, click Continue.
8. Review your changes on the confirmation screen and click Submit change.
9. You’ll return to your investment overview, with a notification that your request is in progress.

Note that you won’t be able to make further changes to your investment options until we’ve completed your request, which can take up to 1 business day.

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to access BPAY details for. Switch through your accounts by clicking on your account number at the top and selecting the account number from the dropdown menu.
3. On your home screen, select Transactions from the top right menu.
4. Scroll to the Grow your super section and click Add contributions.
5. Here you’ll see BPAY details for different contribution types – like non-concessional, spouse or partner, or downsizer contributions.
6. Click Copy next to the details you need, and you’re ready to copy the BPAY details wherever you need to, to make your contribution.

For NGS Accumulation and NGS Transition to retirement accounts, you need to meet certain conditions before you can make any withdrawals. Find out more at Accessing your super and Accessing your super in retirement. If you’re eligible, you can submit a withdrawal request by completing a Request for withdrawal form.

Withdrawing money through Member Online is a feature that’s available for NGS Income accounts. Simply follow the below steps:

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to withdraw from. Switch through your accounts by clicking on your account number at the top and selecting the account number from the dropdown menu.
3. On your home screen, select Transactions.
4. You’ll see your recent transactions. Scroll to Request a lump sum withdrawal and click on Request a withdrawal button.
5. You’ll see your total account balance. Click on the drop down to select the type of withdrawal – either Full or Partial.
6. If you select Full withdrawal, you’ll be provided the relevant form that you’ll need to complete. Just click Download form to get started.
7. If you select Partial withdrawal, you can complete the request within Member Online. Just enter the dollar amount – up to your balance listed at the top – and click Continue.
8. You’ll see a summary of your request. Confirm everything is correct, and click Submit.
9. You’ll return to the Transactions page, with a note that your request is in progress.

Note that you won’t be able to make another withdrawal until we’ve completed your request, which can take up to 3 business days.

If you have an Income account or a Transition-to-Retirement account, you can easily request a Centrelink Schedule through Member Online anytime, through the following steps:

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to update. Switch through your accounts by clicking on your account number at the top and selecting the account number from the dropdown menu.
3. On your home screen, select Payments.
4. In the section titled Centrelink Schedule, click the Find out more button.
5. A screen will appear with information on how you’ll receive your Centrelink schedule. Simply click on Request Centrelink Schedule.

You’ll receive an email when your Centrelink schedule is ready to download from the Documents section in Member Online. Simply log back in, select ‘More’ from the navigation, then ‘Documents’.