Financial advice built for you

No matter where you are on your super journey, you don’t have to figure it out alone. Whether you need quick guidance or more tailored support, we offer a range of financial advice options starting at no cost to help you move forward with greater clarity, control, and confidence.

Find the right level of financial advice

Whether you're just getting started, planning for retirement, or somewhere in between, NGS Super has the financial planning services and super expertise to support you. Our experts will help you choose the right level of advice for you.

Foundations

Get straightforward support to understand your super.

  • Guidance from trained Super Specialists
  • Try our online advice tool, the NGS Virtual Adviser, which can guide you to what best suits your needs
  • Ideal for members and non-members starting their super journey

Cost: Complimentary

How to access: Phone, video, online or in-person

Get simple advice

Essentials

Get personalised advice on your superannuation account to help you make informed super decisions.

  • General or personal advice through an adviser or the NGS Virtual Adviser
  • Covers contributions, investments, insurance needs analysis, retirement adequacy projections, and transition to retirement

Cost: Complimentary for members

How to access: Phone, video or online

Get personalised advice

Essentials Plus

Get clearer insights and expert guidance for your super. Our Phone Advisers will confirm whether Essentials Plus is right for you.

  • Builds on Essentials with additional support on simple retirement advice or consolidation advice
  • Affordable option

Cost: $275–$770

How to access: Phone or video

Get deeper insights

Platinum

Get comprehensive personal advice for a full financial picture tailored to you, your partner, or both.

  • Covers super, tax, Centrelink, debt management, non-super investments and insurance
  • Delivered by NGS Financial Planners

Cost: $1,870–$3,500+

How to access: Phone, video or in-person

Get advanced advice
NGS advice page preview

NGS Virtual Adviser

Not sure where to go? Whether you’re a member or not, everyone can use our NGS Virtual Adviser – an interactive, personalised experience that provides expert insights to support your financial decisions. Our NGS Virtual Adviser is a powerful online advice tool that helps you plan with more clarity and confidence.

Not a member yet? You can still receive online general advice from our NGS Virtual Adviser. But once you become a member, you’ll have the benefit of receiving online personalised advice.

Try the NGS Virtual Adviser

Why choose NGS for financial advice?

Our financial advice services are designed to put your interests first. We’re committed to providing advice that’s clear and focused on your goals.

Trusted by our members

We met with members over 5,600 times during the financial year 2025 (FY25) to offer guidance and help. Learn more about our service promise.

Your goals, our expertise

Our NGS Super Specialists and Financial Planners are expertly trained to make you feel confident in your financial future.

Advice that puts members first

As an industry fund, our advice is clear, accessible, and shaped around our members’ goals, not someone else’s profit. Explore more about who we are.

Not sure who to speak to?

We offer different types of support depending on the level of help you need, from quick guidance to comprehensive financial planning.

Super Specialists

Best if you:

  • Want general information about super
  • Need help understanding your options
  • Have questions about how your account works
Book a Super Specialist appointment

Phone Advisers

Best if you:

  • Want to make informed decisions about super contributions
  • Are ready to review life insurance needs
  • Want to review investment options
  • Need help transitioning to retirement smoothly
Book a Phone Adviser appointment

Financial Planners

Best if you:

  • Want a detailed financial plan
  • Need advice tailored to your personal goals
  • Have more complex financial circumstances
Make a Financial Planner enquiry

 

Still unsure which level of advice is right for you? Call our helpline on 1300 133 177 (Mon–Fri, 8am–8pm AEST/AEDT) and we’ll be happy to help.

What members are saying about our super advice

Frances, NGS Member

‘When I got off the phone with NGS Financial Planner Maria Maganic, I almost felt like crying with relief. The ease and simplicity of the call made me feel completely reassured.’
Read more about Frances

Christine, NGS Member

‘NGS Super make sure I get the right information and truly understand it. That level of service is invaluable, and it’s always been clear that their guidance is in my best interests.’ Stock image used to represent Christine.
Read more about Christine

Ready to reach out?

Whether you need general guidance or more personalised financial planning help, our specialists and resources are designed to guide your financial journey.

Give us a call

Call our helpline on 1300 133 177 (Mon–Fri, 8am–8pm AEST/AEDT) to find out which level of advice is right for you.

Book an appointment

Book an appointment with a Super Specialist, Phone Adviser or a Financial Planner.

Education and tools

Our extensive range of educational resources are ready when you are.

Frequently asked questions

What is financial planning?

What is superannuation advice?

Why is financial planning important?

Is superannuation advice free?

What are the types of financial advice?

How do I choose the right financial advice?

What does a Super Specialist do?

Our Super Specialists are not qualified financial advisers. They can connect you with a Phone Adviser or an NGS Financial Planner if you require advice that considers your personal circumstances.

NGS Financial Planners are employees of NGS Super Pty Ltd (NGS Super) AFSL 233 154 and are licensed to provide advice as Authorised Representatives of Guideway Financial Services Pty Ltd (Guideway) AFSL 420367. Phone advisers are employees and Authorised Representatives of Guideway. Guideway has been contracted by, but is not acting on behalf of, NGS Super. For further information about the services our Super Specialists provide, you should read our Financial Services Guide.

For further information about the services our Phone Advisers and Financial Planners provide, read the Financial Services Guide provided by Guideway.

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