Retirement is a time of new possibilities and rich experiences.

It’s all a question of getting organised with your finances. How do you want to live? What do you dream of doing? How can you achieve those dreams? Whether retirement is fast approaching or a few years away NGS Super can provide the guidance you need, from growing your super in the years leading to retirement to planning the right type of pension.

Financial hardship
Compassionate grounds
Leaving Australia

Financial hardship

How it works

To withdraw your super benefit based on severe financial hardship grounds, you must satisfy the following criteria:

If you are under age 55 years and 39 weeks you must:

  • be receiving a Commonwealth Income Support or benefit for the last 26 weeks continuously and provide a letter from Centrelink confirming this
  • be unable to meet "reasonable and immediate family living expenses"
  • complete a financial hardship form

If you are aged over 55 years and 39 weeks you must:

  • be receiving a Commonwealth Income Support or benefit for the last 39 weeks continuously after reaching your preservation age
  • not be gainfully employed part-time or full-time at the time of application
  • complete a financial hardship form

We will review each application where the above criteria have been met.

How to do it

To apply for the early release of your super benefits based on severe financial hardship, click on the button below to complete an early release of superannuation benefits based on severe financial hardship eForm.

Download PDF

Compassionate grounds

Early release of superannuation on compassionate grounds

If you wish to apply for payment of your superannuation under compassionate grounds, you will need to meet the eligibility requirements as advised by the Australian Tax Office (ATO) and complete the online application form through the ATO.

The ATO may release some superannuation money if you meet one of the specific compassionate grounds for needing it. These include:

  • medical expenses - to pay for treatment or travel to treatment
  • mortgage assistance – to stop the bank from selling your home
  • disability – to modify your home or car
  • palliative care – for you or a dependant
  • funeral assistance - for a dependant

More information

Learn more about applying for early release of superannuation on compassionate grounds, or for assistance please contact the ATO on 13 28 65.

You will also need to complete an NGS Request for withdrawal form.

Download PDF

Leaving Australia

How it works

You can claim your super payment after you leave Australia if:

you visited on a temporary visa (excluding visa subclasses 405 and 410) and
your visa has expired or has been cancelled.

Please note that if you claim your super payment, you can still return to Australia on another visa. Citizens from New Zealand are not eligible for this super payment as they have the option of retiring in Australia.

How to do it

Online - the easiest way is to claim your super is to apply online using the Departing Australia Superannuation Payment (DASP) online application system. This is a free service. Your online application will take approximately 30 minutes to complete.

To apply online you will need to supply your:

personal details (name, date of birth and email address) passport number and country
super fund details - (Fund name, ABN and account number) Australian tax file number (optional).

Paper - In order to use the correct paper form, you will need to know where your super money is located.

If your super is in your NGS Super account, you can use the Departing Australia Superannuation Payment Application form
if your super has been transferred to the Australian Taxation Office use the Application of Payment of Unclaimed Super - Individual form.

Please note that if you apply on paper you will need to attach the relevant documents to support your application and to confirm your eligibility.

How is my super paid to me?

You super payment will be paid by cheque and mailed to you. You do not need an Australian bank account to receive this payment. Withholding tax, generally at a rate of 38%, will be taken out of your super before it is paid to you.

For more information, please visit the ATO website.

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