Super is designed to provide you with funds for your retirement. As a result, the rules around accessing your super are generally structured to keep and accumulate your savings until that time. If you’re looking at retiring soon, visit our Accessing your super in retirement page.

Accessing your super in retirement

If you’re not retiring yet, there are some special circumstances in which you may be able to access your super. You can explore these here.

Transition to retirement

If you've reached your preservation age and would like to start accessing your super without retiring, you can opt to receive an income from an NGS Transition to retirement (TTR) account. Many people use this option to transition into retirement by reducing their work days and supplementing their income with a TTR income stream.

Each financial year, you can access up to a maximum of 10% of your TTR account balance. You can find more details in our Understanding transition to retirement fact sheet.

Download fact sheet

First home super saver payment

If you're looking to purchase your first home, you may be eligible to access a lump sum of up to $30,000 (or $60,000 for couples) plus associated earnings from your super fund. You'll need to have made eligible personal before-tax or after-tax contributions since 1 July 2017, as well as meeting a list of specific requirements. For full details on eligibility and how to apply, read our First home super saver scheme information sheet.

Learn more

Financial hardship

If you're experiencing genuine financial hardship, you may be granted early access to your funds in super. To get an idea of what 'financial hardship' may look like, examples include being unable to meet the costs of daily living, or your bank threatening to repossess your home due to defaulted mortgage repayments.

Generally, you'll need to be able to show your super fund that you've been receiving Commonwealth income support payments for a certain period of time, and provide proof of your inability to meet living expenses. You can find details on eligibility and how to apply in our Gaining access to your super fact sheet.

Download formDownload fact sheet

Compassionate grounds

In some cases, super may be released early on compassionate grounds, for instance, where you have an obligation to meet unpaid expenses for:

  • medical treatment and medical transport for you or a dependant
  • palliative care for you or a dependant
  • payment on a loan or council rates so you don't lose your home
  • modifying your home or vehicle, or buying disability aids for you or a dependant because of a severe disability
  • a death, funeral or burial of a dependant.

To access your benefit on compassionate grounds, your application must be considered by the Australian Taxation Office (ATO) before we can make a final decision about releasing your super. You can find more information on the ATO's website.

To apply for release of super on compassionate grounds, you'll need to complete the ATO's online application through myGov as well as our Request for withdrawal form.

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Departing Australia superannuation payment (DASP)

If you were working in Australia as a temporary resident, you may be paid your super (less tax) should you suffer from a terminal medical condition, permanent incapacity or death.

You may also be paid your super if you have worked in Australia under a temporary visa and you leave Australia permanently. This is referred to as a departing Australia superannuation payment (DASP).

Generally, you can claim a DASP if:

  • you accumulated super while working in Australia on a temporary resident visa
  • your visa has expired or been cancelled
  • you have left Australia and don’t hold any other active Australian visa
  • you are not an Australian or New Zealand citizen, or a permanent resident of Australia.

A DASP release could be subject to tax as high as 65%. You can find more details on the Australian Tax Office (ATO) website.

Apply for a DASP

Transfer to New Zealand

Australian or New Zealand citizens, residents or permanent resident visa holders are not eligible for DASP. Instead, you may be able to move your retirement savings between Australia and New Zealand. If you would like to transfer your NGS Super to a KiwiSaver account, you will need to complete the Trans Tasman portability form.

Please note, we’re currently unable to accept transfers in from KiwiSaver accounts.

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Protect your family and your future

Having insurance cover as part of your super account is generally a cost-effective way to protect your family and your future. Find out more about the benefits of insurance in super and how to protect yourself and your family in the event of your illness, injury or death.

Advice services

As a member of NGS, you have access to our dedicated advice services. Our expert advice team can help you make sense of your finances, and guide you to achieving the goals you have, whether big or small.

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