Our people come from a diverse range of professional backgrounds and pathways but we all hold one grounding principle in common: putting our members first is at the heart of everything we do. A genuine passion to create the best outcomes for our members is the driving force behind decisions made not only by our leaders but our board of directors, stakeholders and dedicated team members.

Executive Team
Financial Planners
Customer Relationship Managers
 

Laura Wright

Chief Executive Officer

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Laura was appointed as Chief Executive Officer on 26 September 2018 after a long-running history within the Fund. As CEO, Laura is responsible for overseeing all aspects of the Fund’s operations while leading the executive management team in the successful execution of the Fund’s business strategies.

Laura’s experience with NGS began in 1988 as an inaugural Director, serving as a Director of the Fund until 1995. Laura was Chair of the Fund from 1993-94 and for the last eleven years has been working in the Trustee Office, first as General Manager Operations and more recently as Senior Manager Governance.

Laura holds a Bachelor of Arts and Diplomas in Education and Librarianship.

 

Ben Squires

Chief Investment Officer

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As Chief Investment Officer for NGS Super, Ben is responsible for formulating both the short- and long-term investment strategy, recommending investments, overseeing our team of investment professionals, and managing external asset consultants.

After working for MLC as an Investment Analyst, Ben joined the NGS Super Investments Team in 2008 and was later appointed as Chief Investment Officer in 2017. Ben holds a Bachelor of Business with Majors in Accounting and Finance, as well as a Master of Applied Finance.

 

Ben Facer

Chief Strategy and Risk Officer

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Originally appointed as Chief Risk and Governance Officer on 29 August 2017, Ben became Chief Strategy and Risk Officer in 2018. Ben is responsible for the maintenance and advancement of all risk, compliance and governance functions within the Fund. He oversees the operating framework and development of strategy that enables the Fund to continue its focus on providing valuable services for members within a robust risk-managed environment.

Ben joined NGS following 5 years as Actuarial Consultant and Partner at Deloitte. Prior to his time with Deloitte, Ben spent almost 20 years with Mercer, initially as Actuarial Consultant, then International Retirement Consultant in London and finally Retirement Practice Leader, South Asia in Singapore. Ben holds a Bachelor of Economics (Actuarial Studies).

 

Melissa Adam

Head of Brand and Marketing

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As the Head of Brand and Marketing, Melissa is responsible for the Fund’s marketing, communications, sponsorships, business intelligence and digital initiatives. Melissa has ultimate oversight of all member and employer engagement related to marketing.

Melissa was appointed in September 2018 following 15 years of marketing experience including roles at ANZ, QSuper, Telstra and J.P.Morgan. Melissa holds a Bachelor of Business Communications from Queensland University of Technology and is a certified Direct and Digital Marketer and a fellow of the Australian Institute of Marketing.

 

Lynn Monk

Head of People and Culture

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As Head of People and Culture, Lynn works with the CEO and wider Management Team to identify people and culture initiatives and approaches that deliver the operational and strategic objectives of NGS Super. Lynn’s role includes ensuring that NGS Super maintains market viability and attracts, retains and develops staff within a supportive and elevating culture.

Lynn holds a Diploma of Human Resources and has over 30 years’ Human Resources experience. Lynn spent 9 years as HR Manager at Rest Super before joining NGS Super in 2015.

 

Christopher McManamon

Senior Manager, Business Operations

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As the Senior Manager, Business Operations, Christopher is responsible for the strategic delivery of operations through administration, insurance and helplines. Appointed to the Executive Team in June 2020, Chris brings more than 20 years’ experience across operations management, change leadership, process improvement and service, retention and growth, particularly in the superannuation space. Chris holds a Bachelor of Business from Charles Sturt University.

 

Darryn Studdert

Senior Manager, Advice

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As Senior Manager of Advice since 2016, Darryn has oversight of the NGS Financial Planning team and its functions. Darryn is a Certified Financial Planner® with a Master of Financial Planning. With over 17 years’ experience in the financial services industry, Darryn has a broad depth of expertise across a range of financial planning strategies including pre-retirement and retirement planning strategies, risk management and wealth accumulation strategies.

Darryn joined NGS initially as a Financial Planner in 2011. Darryn is passionate about making meaningful change to peoples’ lives through financial advice.

 

Maria Maganic

Financial Planner

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Maria is a Certified Financial Planner® holding a Bachelor of Business (Accounting/Finance Major) and a Diploma of Financial Planning. As a Financial Planner for the past 14 years, Maria’s expertise is expansive, covering areas such as debt and risk management strategies, corporate superannuation, wealth creation and retirement planning. Based in Sydney, Maria services members locally as well as in Melbourne.

 

Vince Zappia

Financial Planner

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Vince is a Certified Financial Planner®, holding a Master of Commerce (Financial Planning) and a Diploma of Financial Planning. Vince joined NGS in September 2014. With over 20 years’ experience in the financial services industry, Vince has extensive specialist knowledge in pre-retirement planning, retirement planning and risk management advice strategies. Vince is based in our Sydney office and regularly services our members in Canberra.

Vince’s passion lies in empowering our members through financial education and providing them with peace of mind.

 

 

Toby Perkins

Financial Planner

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Toby Perkins is a Certified Financial Planner® with over 11 years of experience in the industry. Based in Sydney and servicing the Fund’s city and regional members, Toby specialises in superannuation, retirement planning and wealth accumulation. Toby joined NGS Super in 2017. Toby has obtained a Bachelor of Commerce (Corporate Finance), a Graduate Diploma of Global Wealth Management and an Advanced Diploma of Financial Planning.

Toby enjoys getting to know members and their own unique circumstances in the process of helping them achieve their lifestyle goals and objectives.

 

Jeff Watkins

Financial Planner

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Jeff is a Certified Financial Planner® with over 15 years of industry experience and a Master of Applied Finance.

Jeff joined NGS in February 2018. Based in the Sydney office, Jeff specialises in pre-retirement planning, retirement strategies and wealth protection. He enjoys getting to know our members and guiding them to reach their financial goals in order to help them enjoy a worry-free retirement.

 

Deline Jacovides

Financial Planner

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A Certified Financial Planner®, Deline is based in our Brisbane office and regularly visits regional parts of Queensland to service our Queensland members. Deline has been working in the financial services industry since 2010. She holds a Bachelor of Commerce (Finance) and an Advanced Diploma of Financial Planning. Deline has also completed specialist training to provide advice in relation to self-managed superannuation, estate planning and aged care.

Deline is passionate about building relationships with our members and providing them with confidence about their future.

 

Cheryl Haines

Financial Planner

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Cheryl is a Certified Financial Planner®, holding a Bachelor of Business (Accounting, Business Law and Taxation), a Diploma of Financial Planning and a Diploma of Superannuation Management. Cheryl joined NGS in July 2019, bringing with her over 17 years’ financial planning experience. She specialises in wealth accumulation, superannuation and retirement planning strategies.

Cheryl’s passion lies in helping our members realise and achieve their financial and lifestyle goals. Cheryl is based in the Brisbane office and regularly services our regional Queensland members.

 

Trudy Jenkins

Financial Planner

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Trudy is a Certified Financial Planner® with a Graduate Diploma of Financial Planning and over 20 years' experience in wealth management and financial services. Trudy is a specialist in superannuation, retirement planning and portfolio construction. Trudy joined NGS in July 2016. She is based in our Adelaide office and regularly visits Perth to service our Western Australian members.

Trudy enjoys educating our members and assisting them in removing the stress associated with planning retirement.

 

Brent Hopping

Manager, Customer Relations (NSW & QLD)

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As Manager of Customer Relations, Brent leads the team based in NSW & QLD in providing a wide range of organisations with tools and opportunities to better tailor their superannuation arrangements for the benefit of their staff. Brent holds an Advanced Diploma of Financial Planning and a Graduate Diploma of Applied Finance. He also has a Certificate IV in Workplace Assessment and Training.

Working in the superannuation industry since 1999, Brent has held positions in management and financial planning at the Commonwealth Bank of Australia, Lifestyle Financial Services and Principal Edge Corporate Care before joining NGS Super in 2015.

Brent has spent a significant amount of time developing and delivering educational material, seminars and workshops to better equip our members to manage their superannuation and, more generally, financial lives.

 

Karel Tomita

Customer Relationship Manager (NSW)

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Karel joined NGS Super as a Customer Relationship Manager in July 2017. She holds a Diploma of Financial Planning and is currently completing a Graduate Certificate in Financial Planning.

Karel has been working in the financial services industry for over 7 years. Beginning her career at the National Australia Bank, she quickly discovered her interest in superannuation and moved to its wealth management arm, MLC. Karel then held a Financial Adviser role at Shadforth Financial Group Ltd where she specialised in Workplace Super and Employee Benefits. Now with NGS, Karel is passionate about working with employers to provide an ongoing education program to help staff maximise their superannuation benefits.

 

James Perry

Customer Relationship Manager (NSW)

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James has been with NGS Super since January 2017 and holds a Bachelor of Science and an Advanced Diploma of Financial Services (Financial Planning). With over 15 years’ experience in client-servicing roles across companies including Westpac, Asteron Life and Standard Pacific Financial Consulting (Suncorp Group), James is passionate about enabling members with the knowledge and tools required to make the simple, smart decisions now that will make a big difference to their retirement.

 

Andrew Broadbent

Customer Relationship Manager (NSW)

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As a Customer Relationship Manager with NGS since July 2017, Andrew’s focus is on building and improving customer relationships while providing appropriate recommendations and exceptional levels of service.

With a Bachelor of Psychological Science and a Diploma of Financial Services (Financial Planning), Andrew’s 19 years of experience includes roles in product development, relationship management, and training with major product providers such as MLC, Zurich, and Colonial First State. Andrew is a dynamic presenter with a particular passion for generating and improving customer relationships.

 

Elaine Santos

Customer Relationship Manager (SA)

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Elaine started at NGS Super in 2000 and has over 19 years’ experience in the superannuation industry. Initially employed with Independent Schools Superannuation Trust (ISST), Elaine has a number of qualifications including an Advanced Diploma of Financial Services in Superannuation and a Diploma of Financial Services in Financial Planning.

Elaine fosters a strong commitment to improving the superannuation outcomes for members and employers. She maintains a passion for making a true difference to the lives and retirement lifestyles of our members.

 

Thomay Gatis

Customer Relationship Manager (SA)

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Having worked in the superannuation industry for over 22 years, Thomay is consistently guided by a strong ‘member’s best interest first’ principle. Thomay holds an Advanced Diploma of Financial Services (Financial Planning) and is the Chair of Women in Super (SA), as well as a member of the Mother’s Day Classic Organising Committee.

Thomay held relationship manager roles at SuperPartners and Local Super before joining NGS in 2013. She finds great reward in helping members to understand their opportunities and to achieve their personal and financial goals.

 

Ben Basedow

Customer Relationship Manager (SA & WA)

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Since joining the financial services sector in 1999, Ben has gained a wealth of experience within financial planning and managerial positions within Macquarie Bank and Consultum Financial Advisers. Holding a Bachelor of Management and an Advanced Diploma of Financial Services (Financial Planning), Ben’s extensive knowledge enables him to provide quality advice to our members.

Ben joined the NGS Super team in June 2018. He enjoys being around thriving school learning environments and always looks forward to meeting NGS Super members. Ben sees the opportunity to educate our members in their wealth and retirement options as not only a passion but a privilege.

 

Laurie Buchanan

Manager, Customer Relations (VIC, WA & SA)

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Laurie has worked in the financial services industry, and specifically superannuation, for over 20 years. He has obtained an Advanced Diploma of Financial Services (Financial Planning) and worked with National Mutual (now part of AMP) before moving into a Financial Planner role at Westpac Financial Planning and then a Superannuation Adviser role with VicSuper. Laurie has been with NGS since 2006, not only assisting our members in Victoria, Western Australia, South Australia and Tasmania, but leading the Customer Relations team across all four states.

Laurie enjoys making the complexities of superannuation understandable for our members and empowering them to make informed decisions about what is often their largest asset outside of the family home.

 

Anthony Arndt

Customer Relationship Manager (VIC)

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Anthony joined the NGS Customer Relations team in January 2015. Anthony has over 12 years of dedicated superannuation experience having worked for VicSuper, Guild Super and Care Super in Relationship Management and Financial Adviser roles. With a Bachelor of Business and Certified Financial Planner® qualifications, Anthony is passionate and committed to delivering high quality service while helping members to maximise their retirement benefits.

Anthony finds great reward in making super easy for members and ensuring they understand their options to enhance their balance for their future.

 

Tana Brink

Customer Relationship Manager (QLD)

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Tana joined NGS Super in 2012 following the merger of UCSuper and NGS Super. Tana has over 20 years’ experience in the financial services industry with a Diploma of Financial Services (Superannuation) and a Diploma of Financial Planning.

Tana finds fulfillment in guiding our members through the intricacies of superannuation and the options available to them. She is committed to helping both members and employers through financial education and empowerment.

 

Kate Graham

Customer Relationship Manager (QLD)

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Kate joined NGS Super in 2019 following the merger of QIEC Super and NGS Super. With a Diploma of Superannuation Management, Kate brings over 19 years' superannuation experience to her Customer Relationship Manager role at NGS.

Kate worked in administration for Corporate Benefits, consultancy for AON Employee Benefits and product management for QSuper before moving to QIEC Super in 2017. Kate is passionate about converting the complexities of super into understandable concepts and motivating NGS Super members to create wealth that will last their lifetime.

 

Rob Wickham

Customer Relationship Manager (QLD)

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Rob joined NGS Super in 2019 following the merger of QIEC Super and NGS Super. Rob has obtained a Diploma of Financial Services (Financial Advice), an Advanced Diploma of Financial Services (Financial Advice) and a Certificate in Post-Retirement Planning.

Rob joined the Financial Services Industry in 2010 after working as a teacher in South Australia and Queensland for 20 years. His career path has seen him work for Collins Mann Private Wealth Management, QSuper and QIEC Super in advice, education and customer service roles.

Rob’s role involves building genuine and trusted relationships with members and employers to help them take control of their financial situation and protect their loved ones. Empowering people who have worked hard all their lives to have choice and flexibility in retirement is a remit that Rob finds truly rewarding.

 

Graham Burke

Customer Relationship Manager (QLD)

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Graham joined NGS Super in May 2019 following the merger of QIEC Super and NGS Super. He holds a Diploma of Superannuation and is currently working towards a Diploma of Financial Counselling. Graham has over 33 years’ experience in the financial services industry with over 11 years in banking as Manager for Westpac and Commonwealth, 15 years as Managing Partner of North Coast Finance and 7 years as Client Services Manager for QIEC Super.

Graham is focused on improving financial knowledge for our members, allowing them greater control and a better outcome for their retirement.

Investment managers

Our first priority is to create the best financial outcome for our members however, we also have a strong commitment to responsible investing principles. With this in mind, we actively select investments that deliver competitively strong returns whilst maintaining low fees for members.

Awards and ratings

We're committed to bringing the best in superannuation to all of our members and are proud to be recognised for it. Check out our industry awards and ratings, as well as our staff's latest achievements.

Get advice for every stage of your life

NGS Super members have access to qualified and non-commission based financial planners, including over-the-phone limited advice* about your account, at no additional cost. Book now

* Limited advice covers one or two issues in isolation on topics such as investment selection and contribution levels. It does not take into account the member’s entire financial situation.

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