NGS Upgrade Hub

To access your NGS account online via Member Online, visit the registration page. To get started, you’ll need the email address and mobile number you use with NGS and your Member number. You can find your Member number in communications we have recently sent you. For help on getting started, learn how to re-register for Member Online.

No. When registering for Member Online, you must not include any leading zeros in your Member number.

For example, if your Member number is 123456, you need to enter 123456 during registration.

You may be seeing one of the below error messages when you try to register.

We’re here to support you with using Member Online. If you’re still having issues registering, please call our Helpline.

If you haven’t received your verification code:

• Check your junk mail in case the email was sent there.
• If you still haven’t received it, try to request a new code.

If you no longer have access to your email address or mobile number, please call our Helpline to update your contact details so you can complete your registration securely.

If you’re having trouble logging in, check that:

• You’re using the correct email address and password.
• Your web browser is up to date.
• You have a stable internet connection.

If you have forgotten your password, select ‘Forgot password?’ on the login page to reset it. If you still can’t access your account, please call the Helpline.

For your security, Member Online logs you out after a period of inactivity, or when you update details such as your email address, mobile number or password. This helps protect your account and personal information.

For email address, mobile number or password changes, please follow the verification instructions and once complete, you can simply log in again using your updated details to continue where you left off.

You can see your NGS Super account details through Member Online, including your:

• account balance
• investments
• transaction history
• BPAY details to make contributions to your NGS Accumulation account and insurance cover.

You’ll also be able to see your personal details you’ve provided to NGS, including your contact details and communications preferences.

Through Member Online, you can:

• update your contact details
• provide us with your tax file number (and avoid paying extra tax)
• consolidate your super
• change your investment options
• apply to change your insurance cover
• access helpful tools and advice
• change your payment amount and frequency for your NGS Income account
• Generate a Centrelink schedule for your NGS Income account
• request a withdrawal from your NGS Income account
• update your beneficiaries (non-binding only).

If you can’t download a statement or form, try these steps:

• Make sure your browser is up to date.
• Check that pop-ups and downloads are allowed for Member Online.
• Clear your browser’s cache and cookies.
• Try using a different browser or device.

If you still can’t download the file, call our Helpline and we’ll help you access it.

If a page isn’t loading properly or buttons don’t respond, try the following steps:

• Refresh the page or close and reopen your browser.
• Clear your browser’s cache and cookies.
• Make sure your internet connection is stable.
• Check that you’re using the latest version of your browser.
• Try accessing Member Online in a different browser or device.

If the issue continues, please call our Helpline for support.

Yes. Majority of our members can see all their NGS accounts on Member Online. When you log in, you’ll see your Account number at the top of the homepage. Click on this to open a dropdown of your other accounts. Simply select any account number from the list to view its details.

Please note that Defined Benefit plans will no longer be available on Member Online. We’re still here to support you – you can call our Helpline or book in a chat with our Super Specialists. We’ll also continue to send your account information by post, including your annual statement, so you stay informed.

Some Member Online account information is updated in real-time, like your personal details and some investment options. Your account balance will be updated daily. Some updates, like employer contributions or certain transactions may take a few days to reflect.

For most requests that you can raise through Member Online, you’ll see a progress update letting you know we’re working on it. This update disappears once your request is complete.

You can easily update this through Member Online anytime, through the following steps:

1. Log in to Member Online.
2. From your dashboard, click on your initials from the top right corner. This opens a menu, where you can view and edit your personal details, contact details, password settings and your Tax File Number (TFN). You can click on any item to make changes directly in Member Online, except for personal details, which requires you to download and complete a form.
3. To update your contact details, select Contact details. This opens a menu where you can update your residential address, postal address, email, mobile number, landline number, and preferred contact method. Click on any details you want to update and follow the prompts.
4. When you’re done making changes, simply click Save to make the change.

Please note that if you update your email address, this will also update your login for Member Online. For security purposes, if you change your email address, mobile number or password, you’ll be signed out of Member Online and will need to log back in using your new details.

To update your insurance details, you can access TAL’s insurance portal through Member Online.

1. Log in to Member Online.
2. On your home screen, click Insurance on the top right menu.
3. You’ll see your insurance details, like your cover type, amount and monthly cost. This is also the place to start if you want to make changes to your cover or make a claim.
4. To make changes to your cover, click Manage your cover.
5. A disclaimer will appear to let you know you’ll be taken straight to TAL’s insurance portal – which also has been improved – there will be no need to log in again. Please read the disclaimer and click Confirm to continue.
6. From TAL’s insurance portal, you can request the changes you need to make to your insurance.

You can change your investment options through Member Online anytime, through the following steps:

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to update. Switch through your accounts by clicking on your account number at the top and selecting the account number from the dropdown menu.
3. On your home screen, click on Investments.
4. You’ll then see a snapshot of your current contributions and future contributions. From here, click on Change investments.
5. Select whether you want to update your current allocations, future allocations, or both.
6. On the next screen, type in the percentage or proportion you want to allocate to one or more options. Simply type an amount into the open text field next to each option. Check the progress bar at the bottom, it’ll easily add up how much you’ve allocated out of 100%. If you selected to update both current and future allocations, you’ll start with the current allocations then scroll down to make updates for your future allocations.
7. Once you’ve finished making your changes and your allocations total to 100%, click Continue.
8. Review your changes on the confirmation screen and click Submit change.
9. You’ll return to your investment overview, with a notification that your request is in progress.

Note that you won’t be able to make further changes to your investment options until we’ve completed your request, which can take up to 1 business day.

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to access BPAY details for. Switch through your accounts by clicking on your account number at the top and selecting the account number from the dropdown menu.
3. On your home screen, select Transactions from the top right menu.
4. Scroll to the Grow your super section and click Add contributions.
5. Here you’ll see BPAY details for different contribution types – like non-concessional, spouse or partner, or downsizer contributions.
6. Click Copy next to the details you need, and you’re ready to copy the BPAY details wherever you need to, to make your contribution.

For NGS Accumulation and NGS Transition to retirement accounts, you need to meet certain conditions before you can make any withdrawals. Find out more at Accessing your super and Accessing your super in retirement. If you’re eligible, you can submit a withdrawal request by completing a Request for withdrawal form.

Withdrawing money through Member Online is a feature that’s available for NGS Income accounts. Simply follow the below steps:

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to withdraw from. Switch through your accounts by clicking on your account number at the top and selecting the account number from the dropdown menu.
3. On your home screen, select Transactions.
4. You’ll see your recent transactions. Scroll to Request a lump sum withdrawal and click on Request a withdrawal button.
5. You’ll see your total account balance. Click on the drop down to select the type of withdrawal – either Full or Partial.
6. If you select Full withdrawal, you’ll be provided the relevant form that you’ll need to complete. Just click Download form to get started.
7. If you select Partial withdrawal, you can complete the request within Member Online. Just enter the dollar amount – up to your balance listed at the top – and click Continue.
8. You’ll see a summary of your request. Confirm everything is correct, and click Submit.
9. You’ll return to the Transactions page, with a note that your request is in progress.

Note that you won’t be able to make another withdrawal until we’ve completed your request, which can take up to 3 business days.

You can easily request this through Member Online anytime, through the following steps:

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to update. Switch through your accounts by clicking on your account number at the top and selecting the account number from the dropdown menu.
3. On your home screen, select Payments.
4. In the section titled Centrelink Schedule, click the Find out more button.
5. A screen will appear with information on how you’ll receive your Centrelink schedule. Simply click on Request Centrelink Schedule.

You’ll receive the Centrelink schedule through two ways:

• Directly to your email, or
• You can also download it from the Documents section on Member Online. Simply select More, then Documents.

We’re excited to announce our major administration services upgrade is now complete. This transition has been about much more than updating systems – it allows us to enhance the service experience we deliver you, both now and into the future. Thank you for your patience during this transition.

Introducing Member Online

With our upgrade, we’re also excited to bring you the new Member Online platform, featuring a refreshed dashboard, easier navigation and enhanced security to keep your information safe.

Register today to check balances, manage investments, access BPAY details, generate Centrelink schedules and more. For help on getting started, learn how to re-register for Member Online.

Our major administrative services upgrade is now complete.  

Thank you for your patience and understanding throughout this important upgrade. 

With the upgrade complete, here’s what you need to know: 

• New member requests and transactions are being processed as normal.  

• Employer and personal contributions are being processed and invested as normal. 

• Rollovers are now being processed as normal. 

• Income or pension payments will continue as per nominated schedule. 

• All backlogged requests from the limited service period that had complete information - including transactions, account updates and contributions - have been processed.       

Member Online – we’re putting the final touches on our new and improved Member Online. You’ll soon receive an email with everything you need to know – including how to register and start accessing your NGS account online. 

Thank you for your continued patience during the limited service period. We are now processing requests and contributions received during the upgrade and expect some short-term delays while we clear the backlog. When processing your requests, the effective date and unit price applied will be the date of processing.  

If you receive Income or Transition to Retirement (TTR) account payments, these will continue as per your nominated schedule: 

• Fortnightly payments from 11 December 

• Monthly payments from 15 December

• Quarterly, six-monthly and annual payments due on or after 15 December will be paid as per your existing schedule before the start of our limited service period. 

Full services are expected to resume by late November, once we’ve completed processing outstanding requests – we’ll confirm this in our next communication. You can always visit the NGS Upgrade Hub for the latest updates. 

This upgrade will deliver a more streamlined, reliable service, ensuring better support for you now and into retirement. 

Thank you for your patience as we continue our administration service upgrade to improve your experience with NGS Super. 

Our limited service period began on 23 October, and we’re pleased to share that the upgrade is progressing well. Your account information and super remains secure and invested.   

We’re still receiving your requests and contributions, and we will begin processing after 23 November. Please note there will be temporary processing delays as we work through our backlog of requests. 

Member Online is temporarily unavailable 

As part of our administration service upgrade, we’re also launching a new and improved Member Online soon – designed to be more user friendly and provide improved functionality.  

To complete this transition, Member Online is temporarily unavailable from 5pm AEST 31 October to late November. 

Our next communication 

We’re excited to deliver smarter digital experiences, better service and stronger support. Keep an eye out for our next update, confirming when full services resume and how to register for Member Online – we’ll send you everything you need to get started. Please note, to keep your account secure online, you’ll need to register for the new Member Online and set up Multi-Factor Authentication (MFA). 

You can always refer to the NGS Upgrade Hub for the latest information. 

As part of our upgrade, we’re launching a new and improved Member Online – designed to be more user friendly and provide improved functionality.

To complete this transition, Member Online will be temporarily unavailable from 5pm AEST 31 October to late November.

We are committed to supporting you during this brief transition. For questions or support, please call our Helpline on 1300 133 177.

When the new Member Online launches, we’ll send you everything you need to get started. To keep your account secure online, you’ll need to register for the new Member Online and set up Multi-Factor Authentication (MFA).

Our upgrade is now underway and the limited service period has begun, running from 23 October to late November. We’ll continue to receive new requests from 23 October, and they’ll be queued for processing after 23 November. From 24 November, there will be delays in processing transactions until we have worked through backlogs.

You can continue to access Member Online in read-only mode until 5PM AEST 31 October. This means you can log in and view your account details, balance, current investment holdings, insurance details and beneficiary nominations, and download your statements, but no changes can be made during this time. From 1 November until late November, Member Online will be temporarily unavailable as we complete the upgrade. We’ll be in touch when the new Member Online launches, with clear instructions to help you register and make the most of its key features.

For more details on what the limited service period means for you, please see the Limited service period tab.

Urgent requests such as financial hardship payments, insurance claims or access to urgent funds will continue to be prioritised. If you need help or more information, please call our Helpline on 1300 133 177.

We appreciate your understanding and patience as we work to bring you a more personalised, efficient and improved service experience.

Our upgrade is fast approaching and our short limited service period will run from 23 October to late November. From 5pm AEST 23 October through to 23 November, we’ll queue new requests received during this time and begin processing after 23 November. From 24 November, there will be delays in processing transactions until we have worked through backlogs.

To avoid delays, please consider completing important account updates, switches or transactions before 5pm AEST 23 October. For example, if you anticipate needing a cash payment, consider requesting it now to ensure your funds are available when needed.

If you’re due to receive an income or pension payment during the limited service period, it will be paid in advance to minimise disruption.

For more details on what the limited service period means for you, please see the Limited service period tab.

We’ll be here to support you. We’ll prioritise and process urgent requests such as financial hardship payments, insurance claims or access to urgent funds. If you need help or have any questions, please call our Helpline on 1300 133 177.

Stay up to date

Continue to check the NGS Upgrade Hub – it’s your central place for news and information on the upgrade.

Thank you for your understanding and patience as we upgrade to deliver you a more personalised, efficient and improved service experience.

To prepare for our upcoming upgrade, we will have a brief limited service period from 23 October to late November 2025. With one month until 23 October, now is the time to consider taking action on your account to avoid disruption.

Here are some actions you may wish to consider before 5pm 23 October:

• Submitting requests for payments
• Submitting requests for investment switches
• Changing your personal details or beneficiaries
• Consolidating your super
• For new Income or Transition to Retirement (TTR) accounts – you may want to consider starting this process as early as possible to avoid processing delays during the limited service period.

You may also wish to ensure that your member contributions via BPAY have been made before 5pm AEST 28 October.

During this time, we’ll continue to prioritise and process urgent requests such as financial hardship payments, insurance claims or immediate access to urgent funds. Employer contributions – including salary sacrifice and member contributions made via payroll – will also continue to be received between 5pm AEST 24 October and 23 November 2025, with processing to resume after 23 November 2025.

For more details on what the limited service period means for you, please see the Limited service period tab.

Our Helpline will also remain available to support you throughout the upgrade. If you need any assistance or have questions, please contact us on 1300 133 177.

Thank you for your understanding and cooperation as we work to deliver a more personalised, reliable and efficient service to you in the future.

This information is general information only and does not take into account your objectives, financial situation or needs. Before acting on this information, or making an investment decision, consider whether it is appropriate to you and read our Product Disclosure Statements and Target Market Determinations. You should also consider obtaining financial, taxation and/or legal advice tailored to your personal circumstances before making a decision. Financial products are issued by NGS Super Pty Ltd ABN 46 003 491 487 and AFSL 233 154.

We’re upgrading our administration services this October to November 2025 to provide you with a smoother, more personalised experience. By now, you should have received an email or letter explaining this upgrade and what to expect during our limited service period, scheduled from 23 October to late November 2025.

Next communications to keep you informed
As a member, you’ll also receive our Significant Event Notice (SEN) from 9 September, which will provide all the details about the upgrade and upcoming product changes. It’s designed to be your go-to-guide – clear, comprehensive, and easy to refer back to whenever you need.

Your annual statement will also be sent to you starting 15 September.

Haven’t received anything yet?
Your contact details may be out of date. While we’ll continue to provide regular updates on the NGS Upgrade Hub, we encourage you to update your contact details now via Member Online to ensure you receive important information throughout this transition.