Member Online

No. When registering for Member Online, you must not include any leading zeros in your Member number.

For example, if your Member number is 123456, you need to enter 123456 during registration.

Verifying your email address and mobile number helps keep your account secure. It ensures that only you can access your NGS account via Member Online and receive important updates or verification codes. This extra layer of security protects your personal information and prevents unauthorised access.

If you haven’t received your verification code:

• Check your junk mail in case the email was sent there.
• If you still haven’t received it, try to request a new code.

If you no longer have access to your email address or mobile number, please call our Helpline on 1300 133 177 to update your contact details so you can complete your registration securely.

If you were not expecting this SMS, do not reply to the SMS or share the one-time code with anyone. Please call our Helpline on 1300 133 177 immediately so we can help.

For your security, Member Online doesn’t stay logged in across multiple devices or remember your session after you log out. You’ll need to log in each time you access your account. This helps protect your personal information, especially if you’re using shared or public devices.

Yes. Cookies help Member Online function correctly and securely. They allow the system to verify your session, enhance performance, and provide a smoother experience. Without cookies enabled, some features may not work as expected.

For the highest level of security, we recommend you don’t allow your browser to save your Member Online password. Instead, use a reputable password manager if you’d like a secure way to store your login details.

Member Online works best on the latest versions of major browsers such as Google Chrome, Microsoft Edge, Safari, and Firefox. For security and performance, always keep your browser up to date.

Yes, Member Online is mobile-friendly and works on most modern smartphones and tablets. You can access your account using your device’s web browser.

Yes, you can register for Member Online from overseas. You need to have access to the email address and mobile number on record with us to verify your identity. If you need to update your contact details, please call our Helpline on +612 9102 6311 for assistance if you are unable to register your international mobile number.

Please note, there are some countries where access to Member Online is restricted.

Yes, Member Online has been designed with accessibility in mind and supports most commonly used screen readers and assistive technologies. We’re committed to providing an inclusive service experience for all members, and we continually review accessibility features to improve usability.

If you’re having trouble logging in, check that:

• You’re using the correct email address and password.
• Your web browser is up to date.
• Check to make sure you have logged out of a previous browser.
• You have a stable internet connection.
• If you have forgotten your password, select ‘Forgot password?’ on the login page to reset it.

If you still can’t access your account, please call the Helpline on 1300 133 177.

For your security, Member Online logs you out after a period of time, or when you update details such as your email address, mobile number or password. This helps protect your account and personal information.

For email address, mobile number or password changes, please follow the verification instructions and once complete, you can simply log in again using your updated details to continue where you left off.

You can see your NGS Super account details through Member Online, including your:

• account balance
• investments
• transaction history
• transactions in progress
• documents, for example your annual statement
• BPAY details to make contributions to your NGS Accumulation account
• insurance cover.

You’ll also be able to see your personal details you’ve provided to NGS, including your contact details.

Through Member Online, you can:

• update your contact details
• provide us with your tax file number
• consolidate your super
• change your investment options
• apply to change your insurance cover
• access helpful tools and advice
• change your payment amount and frequency for your NGS Income account
• generate a Centrelink schedule for your NGS Income account
• request a withdrawal from your NGS Income account
• update your beneficiaries
• send us an enquiry through our secure online form – – access this via the ‘Contact us’ page in Member Online.

If you can’t download a statement or form, try these steps:

• Make sure your browser is up to date.
• Check that pop-ups and downloads are allowed for Member Online.
• Clear your browser’s cache and cookies.
• Try using a different browser or device.

If you still can’t download the file, call our Helpline on 1300 133 177 and we’ll help you access it.

You can use our secure online enquiry form within Member Online. You can access this form, along with other ways to contact us, via the Contact us page.

If a page isn’t loading properly or buttons don’t respond, try the following steps:

• Refresh the page or close and reopen your browser.
• Clear your browser’s cache and cookies.
• Make sure your internet connection is stable.
• Check that you’re using the latest version of your browser.
• Try accessing Member Online in a different browser or device.

If the issue continues, please call our Helpline on 1300 133 177 for support.

If you already have a transaction in progress, you won't be able to submit the same type of transaction again until it has been completed. Most transactions are processed within 2-3 business days.

Yes. Majority of our members can see all their NGS accounts on Member Online. When you log in, you’ll be able to choose which account you would like to view first. You can also switch accounts via the ‘View account’ link at the top right hand of the page.

Please note that Defined Benefit plans aren't currently available on Member Online. We’re still here to support you – you can call our Helpline on 1300 133 177 or book in a chat with our Super Specialists. We’ll also continue to send your account information by post, including your annual statement, so you stay informed.

 

Some Member Online account information is updated as close to real-time as possible, like some personal details and some investment options. Your account balance will be updated in line with the daily unit pricing (business days only). Some updates, like employer contributions or certain transactions may take a few days to reflect.

For most requests that you can raise through Member Online, you’ll see a progress update letting you know we’re working on it. This update disappears once your request is complete.

You can easily update this through Member Online anytime, through the following steps:

1. Log in to Member Online.
2. From your dashboard, click on your initials from the top right corner. This opens a menu, where you can select Personal details. From here you can edit your personal details, contact details, password settings and your Tax File Number (TFN). You can click on any item to make changes directly in Member Online, except for personal details, which requires you to download and complete a form.
3. When you’ve finished making changes, simply click Save to make the change.

Please note that if you update your email address, this will also update your login for Member Online. For security purposes, if you change your email address, mobile number or password, you’ll be signed out of Member Online and will need to log back in using your new details.

To update your insurance details, you can access our insurance portal through Member Online.

1. Log in to Member Online.
2. On your home screen, click Insurance on the top menu.
3. You’ll see your insurance details, like your cover type, amount and monthly cost. This is also the place to start if you want to make changes to your cover.
4. To make changes to your cover, click Manage your cover.
5. A disclaimer will appear to let you know you’ll be taken straight to our insurance portal. Please read the disclaimer and click Confirm to continue.
6. From the insurance portal, you can request the changes you need to make to your insurance.

If you want to cancel your insurance within the insurance portal you will have to reduce the amount of the cover you wish to cancel down to zero or fill out our Insurance - Reduction or cancellation form and submit it via Member Online.

You can change your investment options through Member Online anytime, through the following steps:

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to update. Switch through your accounts by clicking on View account at the top right of the page, then click on Switch account and select the account you wish to view.
3. Click on Investments in the top menu.
4. You’ll then see a snapshot of your current contributions and future contributions. From here, click on Change my investments.
5. Select whether you want to update your current allocations, future allocations, or both.
6. On the next screen, type in the percentage or proportion you want to allocate to one or more options. Simply type an amount into the open text field next to each option. Check the progress bar at the bottom, it’ll easily add up how much you’ve allocated out of 100%. If you selected to update both current and future allocations, you’ll need to change your current allocations then make updates for your future allocations.
7. Once you’ve finished making your changes and your allocations total to 100%, click Continue.
8. Review your changes on the confirmation screen and click Submit change.
9. You’ll return to your investment overview, with a notification that your request is in progress.

Note that you won’t be able to make further changes to your investment options until we’ve completed your request, which can take up to 1 business day.

Member Online initially shows you correspondence from this financial year, so you'll need to change the dates shown to find older statements.

In Member Online, when viewing your correspondence, select ‘Filter and sort’ on the right-hand side and choose the date range you'd like to view. Your older statements should then appear.

Please note that your FY25–26 annual statement isn’t available yet. Once your annual statement is ready, you’ll receive an email notifying you that it's available on Member Online or it will be sent to you by post, depending on your communication preferences.

A passkey lets you sign in to Member Online using the same thing you use to unlock your phone or laptop: your fingerprint, face or device PIN. It replaces the need to type a password and enter a security code, so you go straight to your account.

Passkeys are widely regarded as more secure than passwords because they can't be guessed, reused or stolen in a phishing attack.

No. Passkeys are completely optional. You'll be offered the chance to set one up during registration or the next time you log in, but you can skip it. Your email, password and SMS security code will continue to work exactly as before.

1. Log in to Member Online with your email and password as usual.
2. After entering your security code, you’ll see a prompt asking if you’d like to create a passkey.
3. Select Create a passkey.
4. Your device will ask you to confirm using your fingerprint, face or device PIN.
5. That’s it. Next time you log in, you can use your passkey instead of your password.

If you’re not ready, select Skip for now and you’ll be asked again next time. If you’d prefer not to be asked again, select Don’t ask again.

Once you've set up a passkey, go to the Member Online login page and enter your email address. Your browser will offer to sign you in with your passkey. Confirm with your fingerprint, face or device PIN and you'll go straight to your account, with no password or security code required.

Passkeys work on most modern devices and browsers, including:

• Apple devices (iPhone, iPad, Mac) using Face ID, Touch ID or your device passcode, synced via iCloud Keychain
• Android devices using your fingerprint or screen lock, synced via Google Password Manager
• Windows devices using Windows Hello (fingerprint, face recognition or PIN)

For the best experience, make sure your device and browser are up to date. If your device doesn’t support passkeys, the option won’t be shown and you can continue using your password and security code as normal.

It depends on your setup:

• Same ecosystem (e.g. iPhone and Mac, or two Android devices): If your passkey is synced through iCloud Keychain or Google Password Manager, it will be available on all your devices within that ecosystem automatically.
• Different ecosystem (e.g. you set up a passkey on your iPhone but want to log in on a Windows PC): Your browser may offer to scan a QR code with your phone to verify your identity.

If your passkey isn't available on a particular device, you can always log in with your email, password and security code instead.

Yes. You can set up passkeys on multiple devices, for example one on your iPhone and another on your Windows laptop. Each device stores its own passkey and any of them can be used to log in.

Absolutely. Setting up a passkey doesn't remove your password. You can switch between logging in with a passkey or with your email, password and security code at any time. A passkey is simply a faster, more secure alternative.

Nothing. Your passkey and your password are independent. Changing or resetting your password won't affect your passkey, and it will continue to work as normal.

Yes. If you selected Skip for now, you'll be prompted again the next time you log in. A dedicated security settings page where you can manage passkeys at any time is also on its way.

A security settings page will be added to Member Online where you'll be able to set up a passkey at any time.

Not from within Member Online just yet. A security settings page is on the way that will let you view and remove passkeys for individual devices.

If your passkey fails for any reason (your device isn't recognised, the process times out, or you cancel), you won't be locked out. Simply log in with your email, password and security code instead. Your password login is always available as a backup.

Yes. Passkeys are one of the most secure ways to sign in to an online account. They use public-key cryptography, which means your biometric data (fingerprint or face) never leaves your device and is never shared with NGS Super. Each passkey is unique to your account and can't be phished, guessed or reused across other sites.

Passkeys can also use your device PIN or screen lock pattern instead of a fingerprint or face scan. But if you'd prefer not to use a passkey at all, your existing email, password and SMS security code login is not going anywhere.

An authenticator app is a separate, free app you install on your phone that generates a one-time security code every 30 seconds. Instead of waiting for an SMS code when you log in, you open the app, copy the code and enter it on screen. Popular options include Google Authenticator and Microsoft Authenticator, both available from the App Store and Google Play.

Authenticator apps are generally considered more secure than SMS because the codes are generated on your device and can't be intercepted. They also work when you don't have mobile reception, so you won't be stuck waiting for a text message that won't arrive. That said, SMS is still an option if you'd prefer to keep things as they are.

No. It's completely optional. SMS security codes will continue to work exactly as they do now. The authenticator app is simply an additional option for members who want an extra layer of security.

1. First, download an authenticator app on your phone if you don’t already have one (Google Authenticator or Microsoft Authenticator are both free).
2. Log in to Member Online with your email and password as usual.
3. After entering your SMS security code, you’ll see a prompt offering to set up an authenticator app.
4. Select Set up Authenticator app and then Continue.
5. Open your authenticator app on your phone and scan the QR code shown on screen (or copy the code manually if you prefer).
6. Enter the 6-digit code from your authenticator app to verify the link.
7. That’s it. Your authenticator app is now connected to your Member Online account.

If you’re not ready to set it up, select Skip for now. You’ll be asked again in 7 days.

If your phone's camera isn't working or you're having trouble scanning, you can manually enter the setup code instead. The code is displayed on screen below the QR code. Copy it into your authenticator app and it will link to your Member Online account the same way.

Once your authenticator app is set up:

1. Go to the Member Online login page and enter your email and password.
2. On the security code screen, select Try another method if SMS is shown first, then choose Authenticator app.
3. Open your authenticator app on your phone.
4. Enter the 6-digit code displayed for your NGS Super account.
5. You’ll be logged in and taken to your dashboard.

Once you’ve logged in with the authenticator app, it will become your default method for future logins.

Yes. At the security code screen during login, you can select Try another method to switch between SMS and your authenticator app. Whichever method you use will become your default for next time, but you can always switch again.

Yes. If you select Skip for now, you'll be prompted to set up an authenticator app again after 7 days. This gives you time to download an authenticator app if you haven't already.

Any authenticator app that supports time-based one-time passwords (TOTP) will work.

The most common options are:

• Google Authenticator (free, iOS and Android)
• Microsoft Authenticator (free, iOS and Android)
• Other apps like Authy and 1Password also support TOTP and will work fine.

The authenticator app needs to be set up on the device you plan to use. If you get a new phone, you'll need to set up the authenticator app again. Some apps (like Microsoft Authenticator and Authy) offer cloud backup so your accounts transfer to a new device automatically. Check your authenticator app's settings for backup options before switching phones.

Don't worry, you won't be locked out. If your authenticator app isn't available, select Try another method at the security code screen and choose SMS instead. Your SMS security codes will always work as a backup. If you need further help, call our Helpline on 1300 133 177.

A security settings page is being added to Member Online where you'll be able to manage your authentication methods, including removing an authenticator app. In the meantime, if you need it removed, call our Helpline on 1300 133 177.

You don't need SMS reception to use an authenticator app, as the codes are generated on your device even without a network connection. However, we recommend keeping your mobile number up to date on your account so you can fall back to SMS if needed.

No. The authenticator app generates its own separate 6-digit code that changes every 30 seconds. It's different from the SMS code, but works the same way: enter it on the security code screen when prompted and you'll be logged in.

We've added extra security checks to certain actions that involve your money or personal information, like changing your mobile number, email or password, nominating a beneficiary, submitting a withdrawal, or combining your super. These checks help protect your account, and keep your balance and personal information secure.

Having an authenticator app makes these checks quicker since you don't need to wait for an SMS.

You can read the Terms of Use for Member Online, and they are available on Member Online.

You can’t make a direct deposit into your super through Member Online. However, you can view your BPAY® details through Member Online and use them to make a contribution to your NGS Accumulation account. 

You can find BPAY^® details on Member Online by following these steps:

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to update. Switch through your accounts by clicking on View account at the top right of the page, then click on Switch account and select the account you wish to view.
3. On your home screen, select More from the top menu, then click Add to your super.
4. On the Add to your super page, click Contribute now using BPAY^®.
5. Here you’ll see BPAY^® details for different contribution types – like non-concessional, spouse or partner, or downsizer contributions.
6. Click Copy next to the details you need, and you’re ready to paste the BPAY^® details wherever you need to make your contribution.

For NGS Accumulation and NGS Transition to Retirement accounts, you need to meet certain conditions before you can make any withdrawals. Find out more at Accessing your super and Accessing your super in retirement. If you’re eligible, you can submit a withdrawal request by completing a Request for withdrawal form.

Withdrawing money through Member Online is a feature that’s available for NGS Income accounts. Simply follow the below steps:

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to update. Switch through your accounts by clicking on View account at the top right of the page, then click on Switch account and select the account you wish to view.
3. On your home screen, select Payments.
4. Scroll to Request a withdrawal and click on the Request a withdrawal button.
5. You’ll see your total account balance. Enter the dollar amount – up to your balance listed – and click Continue.
6. You’ll see a summary of your request. Confirm everything is correct, and click Submit.
7. You’ll return to the Payments page, with a note that your request is in progress.

You won’t be able to make a full withdrawal in Member Online. You’ll need to complete our Income account Request for withdrawal form instead.

Note that you won’t be able to make another withdrawal until we’ve completed your request, which can take 5–7 business days.

If you have an Income account or a Transition to Retirement account, you can easily request a Centrelink schedule through Member Online anytime, through the following steps:

1. Log in to Member Online.
2. If you have multiple NGS Super accounts, make sure you’re viewing the one you want to update. Switch through your accounts by clicking on Your account number at the top of the page and selecting the account number from the dropdown menu.
3. On your home screen, select Payments.
4. In the section titled Centrelink Schedule, click the Request a schedule button.
5. A screen will appear with information on how you’ll receive your Centrelink schedule. Simply click on Request Centrelink schedule.

You’ll receive an email when your Centrelink schedule is ready to download from the Documents section in Member Online. Simply log back in, select More from the navigation, then Documents.