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To prepare for our upcoming upgrade, we will have a brief limited service period from 23 October to late November 2025. With one month until 23 October, now is the time to consider taking action on your account to avoid disruption.

Here are some actions you may wish to consider before 5pm 23 October:

• Submitting requests for payments
• Submitting requests for investment switches
• Changing your personal details or beneficiaries
• Consolidating your super
• For new Income or Transition to Retirement (TTR) accounts – you may want to consider starting this process as early as possible to avoid processing delays during the limited service period.

You may also wish to ensure that your member contributions via BPAY have been made before 5pm AEST 28 October.

During this time, we’ll continue to prioritise and process urgent requests such as financial hardship payments, insurance claims or immediate access to urgent funds. Employer contributions – including salary sacrifice and member contributions made via payroll – will also continue to be received between 5pm AEST 24 October and 23 November 2025, with processing to resume after 23 November 2025.

For more details on what the limited service period means for you, please see the Limited service period tab.

Our Helpline will also remain available to support you throughout the upgrade. If you need any assistance or have questions, please contact us on 1300 133 177.

Thank you for your understanding and cooperation as we work to deliver a more personalised, reliable and efficient service to you in the future.

NGS Upgrade hub