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Read more articlesLatest upgrade update
13 October – Consider raising your requests before 23 October
Our upgrade is fast approaching and our short limited service period will run from 23 October to late November. From 5pm AEST 23 October through to 23 November, we’ll queue new requests received during this time and begin processing after 23 November. From 24 November, there will be delays in processing transactions until we have worked through backlogs.
To avoid delays, please consider completing important account updates, switches or transactions before 5pm AEST 23 October. For example, if you anticipate needing a cash payment, consider requesting it now to ensure your funds are available when needed.
If you’re due to receive an income or pension payment during the limited service period, it will be paid in advance to minimise disruption.
For more details on what the limited service period means for you, please see the Limited service period tab.
We’ll be here to support you. We’ll prioritise and process urgent requests such as financial hardship payments, insurance claims or access to urgent funds. If you need help or have any questions, please call our Helpline on 1300 133 177.
Stay up to date
Continue to check the NGS Upgrade Hub – it’s your central place for news and information on the upgrade.
Thank you for your understanding and patience as we upgrade to deliver you a more personalised, efficient and improved service experience.
NGS Upgrade HubWe’re upgrading to serve you better
Watch this short message from our CEO, Natalie Previtera, to learn more about our upcoming administration services upgrade. It’s all about delivering a more personalised, reliable and efficient experience for you.