News hub

We’re upgrading our administration services this October to November 2025 to provide you with a smoother, more personalised experience. By now, you should have received an email or letter explaining this upgrade and what to expect during our limited service period, scheduled from 23 October to late November 2025.

Next communications to keep you informed

As a member, you’ll also receive our Significant Event Notice (SEN) from 9 September, which will provide all the details about the upgrade and upcoming product changes. It’s designed to be your go-to-guide – clear, comprehensive, and easy to refer back to whenever you need.

Your annual statement will also be sent to you starting 15 September.

Haven’t received anything yet?

Your contact details may be out of date. While we’ll continue to provide regular updates on the NGS Upgrade Hub, we encourage you to update your contact details now via Member Online to ensure you receive important information throughout this transition.

NGS Upgrade hub