Support when it matters most

NGS Super member Christine, a high school teacher from Queensland, admits that when she first started teaching, superannuation wasn’t something at the forefront of her mind. That changed when an NGS Super Specialist visited her school. “The session was a great introduction to what I should be thinking about when it comes to super,” says Christine. “At the time, I didn’t know much about how super worked, but the more I learnt, the more interested I became. For many Australians, super seems like a distant or even abstract concept, but ultimately, your money is incredibly important. Understanding it early gives you the best chance to maximise it.”

Seeking answers and information

Over the past 6 years as an NGS Super member, Christine has reached out to the team many times to better understand her options. “Some aspects of super can be quite complex, but every time I’ve had a question, the team has been incredibly helpful,” she explains. “They make sure I get the right information and truly understand it. That level of service is invaluable, and it’s always been clear that their guidance is in my best interests.”

Compassion in difficult times

Earlier this year, Christine’s husband passed away, a deeply challenging time that came with many financial matters to resolve, including his superannuation. “The NGS Super team were so helpful and understanding,” Christine says. “I decided to move my husband’s super into NGS, and the staff guided me through every step. They patiently explained my options, talked me through the website, and even encouraged me to check things with my accountant.”

Christine says she has always felt comfortable asking questions, no matter how simple they might seem.

“Whether it’s about contributions, timing, or payments, every person I’ve spoken to at NGS has been kind, patient, and responsive. You never feel silly for asking, and you always get a thorough answer.”

A trusted partner for the long term

Christine reflects on how far she’s come. “I started as a complete novice. Now, as I approach retirement, I feel informed, supported, and confident. NGS has truly been part of my support team, people I trust completely.”

Need guidance?

If you’re looking for support with your super, we’re here to help. Whether you’re after simple advice over the phone or fully tailored financial planning, the choice is yours. NGS Super offers a range of advice, no matter where you are on your journey.

Helpline

Sometimes a quick phone call is all you need. To speak to someone from our Financial Advice Helpline, contact us and we’ll set up a time for you. Phone us on the financial advice helpline.

Super Specialist

Chatting with a Super Specialist could be the right option if you're looking to delve a little deeper, but don't need an entire financial plan. 

Financial planner

NGS Financial Planners can give you expert strategies tailored to your circumstances, to help you achieve your financial goals. 

The views expressed in this testimonial are the personal experiences of one member and may not be typical. This testimonial was provided for general information only and does not take into account your objectives, financial situation or needs. Before acting on this information, or making an investment decision, consider whether it is appropriate to you and read our Financial Services Guide, Product Disclosure Statements and Target Market Determinations available at ngssuper.com.au. You should also consider obtaining financial, taxation and/or legal advice tailored to your personal circumstances before making a decision. This information has been issued by NGS Super Pty Ltd ABN 46 003 491 487 and AFSL 233 154, as trustee of NGS Super ABN 73 549 180 515.

Call us on 1300 133 177 if you would like to speak with us further, or you can discuss matters with one of our NGS Super Specialists or an NGS Financial Planner.