NGS OnlinePlus (MercerSpectrum)
is no longer available for payments and all user access was deactivated on 30 September 2021.
Member Online FAQ
How do I log in to Member Online?
Simply go to the Member Online page and enter your member number and PIN. You can find your member number on your welcome letter and your annual statements.
How do I receive or reset my Member Online PIN?
What can I see on Member Online?
You can see your NGS Super account details through Member Online, including your:
- account balance
- transaction history
- BPAY details to make contributions to your NGS Accumulation account
- insurance cover.
What can I do on Member Online?
Through Member Online, you can:
- update your contact details
- provide us with your tax file number (and avoid paying extra tax)
- consolidate your super
- change your investment options
- apply to change your insurance cover
- change your payment amount and frequency for your NGS Income account
- request a withdrawal from your NGS Income account
- update your beneficiaries (non-binding only).
Can I deposit money into my account through Member Online?
You can’t make a direct deposit into your super through Member Online. However, you can view your BPAY details through Member Online and use them to make a contribution to your NGS Accumulation account. Alternatively, you can complete a Lump sum contribution form and send it to us with a cheque.
Can I withdraw money through Member Online?
This feature is only available for NGS Income accounts. For NGS Accumulation and NGS Transition to retirement accounts, you need to meet certain conditions before you can make any withdrawals. Find out more at Accessing your super and Accessing your super in retirement. If you’re eligible, you can submit a withdrawal request by completing a Request for withdrawal form.
Employer NGS QuickSuper features
Under SuperStream, employers must make superannuation contributions electronically as prescribed by the Australian Taxation Office (ATO). NGS QuickSuper transfers payments and data to super funds in a compliant manner so it ensures it meets your SuperStream obligations.
Fast processing times
Payments processed through NGS QuickSuper will generally take:
- one banking day to reach the member’s account when paid by EFT
- three banking days to reach the member’s account when paid by direct debit.
This processing time is the same regardless of whether the employee is a member of NGS Super or another fund.
Easy to use
You can add new members, update member details, make contributions and exit members all with the one file upload. NGS QuickSuper accepts both SuperStream Alternative File Format (SAFF) and CSV uploads.
Most payroll systems allow contribution and member data to be exported via a SAFF. This is an industry-wide standardised data format, which includes all the required data fields to comply with SuperStream legislation while allowing you to upload information to NGS QuickSuper without the need for data manipulation.
NGS QuickSuper is operated via Westpac’s secure electronic banking network. Security features include data encryption, file compression, block validation of transmitted data, and audit trail reporting.
Need more help?
The NGS Super Employer Guide provides further instructions on how to use NGS QuickSuper.
Our team can also help you with the initial set-up. Find your Customer Relationship Manager here.
NGS QuickSuper is supported by our administration partner, Mercer. The Employer Support team are based in Mercer’s Melbourne office and are available to assist you with any queries from 9.00am to 5.00pm Monday to Friday.
Phone: 1300 133 177 (and press 3)
Email: [email protected]