Log in to your account

Simply go to the Member Online page and enter your email address and password.

From December 2025, all members need to register. To get started, you’ll need the email address and mobile number you use with NGS and your Member number. You can find your Member number in communications we have recently sent you.

Note when registering, you must not include any leading zeros in your Member number. For example, if your Member number is 123456, you need to enter 123456 during registration.

You can see your NGS Super account details through Member Online, including your:

• account balance
• investments
• transaction history
• BPAY details to make contributions to your NGS Accumulation account
• insurance cover.

You’ll also be able to see your personal details you’ve provided to NGS, including your contact details and communications preferences.

Through Member Online, you can:

• update your contact details
• provide us with your tax file number (and avoid paying extra tax)
• consolidate your super
• change your investment options
• apply to change your insurance cover
• access helpful tools and advice
• change your payment amount and frequency for your NGS Income account
• generate a Centrelink schedule for your NGS Income account
• request a withdrawal from your NGS Income account
• update your beneficiaries (non-binding only).

You can’t make a direct deposit into your super through Member Online. However, you can view your BPAY details through Member Online and use them to make a contribution to your NGS Accumulation account. Alternatively, you can complete a Lump sum contribution form and send it to us with a cheque.

1. Log in to Member Online.
2. On your home screen, select Transactions.
3. Scroll to the Grow your super section and click Add contributions.
4. Here you’ll see BPAY details for different contribution types – like non-concessional, spouse or partner, or downsizer contributions.
5. Click Copy next to the details you need, and you’re ready to copy the BPAY details wherever you need to, to make your contribution.

For NGS Accumulation and NGS Transition to retirement accounts, you need to meet certain conditions before you can make any withdrawals. Find out more at Accessing your super and Accessing your super in retirement. If you’re eligible, you can submit a withdrawal request by completing a Request for withdrawal form.

Withdrawing money through Member Online is a feature that’s available for NGS Income accounts. Simply follow the below steps:

1. Log in to Member Online.
2. On your home screen, select Transactions.
3. You’ll see your recent transactions. Scroll to Request a lump sum withdrawal and click on Request a withdrawal button.
4. You’ll see your total account balance. Click on the drop down to select the type of withdrawal – either Full or Partial.
5. If you select Full withdrawal, you’ll be provided the relevant form that you’ll need to complete. Just click Download form to get started.
6. If you select Partial withdrawal, you can complete the request within Member Online. Just enter the dollar amount – up to your balance listed at the top – and click Continue.
7. You’ll see a summary of your request. Confirm everything is correct, and click Submit.
8. You’ll return to the Transactions page, with a note that your request is in progress.

Note that you won’t be able to make another withdrawal until we’ve completed your request, which takes 3 days.

You can easily request this through Member Online anytime, through the following steps:

1. Log in to Member Online.
2. On your home screen, select Payments.
3. In the section titled Centrelink Schedule, click the Find out more button.
4. A screen will appear with information on how you’ll receive your Centrelink schedule. Simply click on Request Centrelink Schedule.

You’ll receive the Centrelink schedule through two ways:

• Directly to your email, or
• You can also download it from the Documents section on Member Online. Simply select More, then Documents.