Cyber incident update

04 Jul 2023 3 min read

On 17 March 2023 NGS Super suffered a cyber-attack. We responded by immediately shutting down our network, undertaking investigations and launching comprehensive cybersecurity protocols and enhanced network monitoring.

Importantly, your super savings and the fund’s assets were always secure.

ATO Protective Measures

In response to the attack, the Australian Tax Office (ATO) applied broad protective measures, including restricting access to ATO online services for all NGS members, irrespective of whether your TFN was impacted in the attack. We understand that this been inconvenient, but the decision was made by the ATO to protect personal information.

The ATO has advised that from 3 July 2023, the protective measures have been lifted for the majority of NGS members. Most members should now be able to access the ATO’s online services and transact without having to call the ATO to lift the protective measures.

For a small number of members, the protective measures remain in place, and you will still need to call the ATO if you wish to transact with them. If you are unable to access the ATO’s online services please call their Client Identity Support Centre on 1800 467 033, between 8.00am and 6.00pm AEST, Monday to Friday.

What other help available to me?

NGS has engaged IDCARE, Australia’s national identity and cyber support community service. They have expert Case Managers who can work with you if you think your information may have been misused. IDCARE’s services are at no cost to our members. If you wish to speak with one of their expert Case Managers, please complete an online ‘Get Help’ form at, or call 1800 595 160 (Monday to Friday 8am – 5pm AEST excluding public holidays).

Please use the referral code NGS23. You can also access credit reports through Equifax and Experian to protect your information. If you need help or have questions, please call our Helpline on 1300 133 177. The Helpline is available Monday to Friday, 8am-8pm (AEST/AEDT).

Find some frequently asked questions below

What does this mean for members?

Is my super safe?

Can you provide more information about what has happened?

Can you tell me if my information has been impacted?

How many members have been impacted?

I still can’t access the ATO online. What should I do?

Where are my funds housed?

What do you do to protect my funds?

Can I transact on my account?

Do I need to do anything, like change passwords?

What should I do to protect my data?

Why was there sensitive information on internal drives?

Why did you wait so long to notify me?

Do you know what the source of the attack was?

Have the authorities been notified?

Media enquiries

All media enquiries should go to Libby Woolnough from WE Communications, 0421 004 044 or [email protected].

This article last updated on 4 July 2023.

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