Information to help you and your staff understand insurance in super, including how to assist your staff with a claim and grief support.

How to assist your staff with a claim

If your employee is insured with NGS, they can lodge a claim:

  • over the phone using our Tele-Claim service on 1300 133 177
  • through our online portal Member Online (navigate to the TAL insurance portal button in the insurance section)
  • by submitting a paper form through email or post.

If you have staff who are on claim or off work due to illness or disability, it’s important that they make an election to opt in to their insurance cover. If they don’t opt in to their insurance, they may lose their cover under the Protecting Your Super (PYS) or Putting Members' Interests First (PMIF) legislation. For more detail, read about the recent changes to insurance in super.

Find out more

When should we notify NGS of a potential claim?

NGS members who have Income Protection will have a waiting period ranging from 30 to 90 days. There is no need to wait until the end of the waiting period to submit a claim. If the staff member has other leave entitlements they intend to use first, it is still worth them putting in the claim early. Our insurance partner, TAL, also has a range of rehabilitation services that can help members to get back to work sooner.

Grief support service

Our insurance partner, TAL, offers a complimentary service to NGS members and their family members dealing with grief. You can find more information in our Grief support flyer and Grief and loss booklet.

Talk to your Customer Relationship Manager if you have any questions.

Talk to us — we're here to help

Contact our helpline on 1300 133 177 (and press 3), Monday to Friday, 8am-8pm (AEST/AEDT) or speak to our team of dedicated Customer Relationship Managers. Contact us

Back to Top