Accessing your super

Retirement is a time of new possibilities and rich experiences.

It’s all a question of getting organised with your finances. How do you want to live? What do you dream of doing? How can you achieve those dreams? Whether retirement is fast approaching or a few years away NGS Super can provide the guidance you need, from growing your super in the years leading to retirement to planning the right type of pension.

Claiming Your Super

There are three types of benefits:

  • Preserved
  • Restricted non-preserved
  • Unrestricted non-preserved
PRESERVED BENEFITS

Preserved benefits must stay in your super account until you either:

  • reach your preservation age (see table below) and retire,
  • cease employment on or after age 60, or
  • reach age 65.
Your date of birth Age
Before 1 July 1960 55
1 July 1960 – 30 June 1961 56
1 July 1961 – 30 June 1962 57
1 July 1962 – 30 June 1963 58
1 July 1963 – 30 June 1964 59
After 30 June 1964 60

You can access your preserved benefits if you:

  • have less than $200 in your super account,
  • suffer from total and permanent disability,
  • use a transition to retirement strategy to open an account-based pension,
  • apply under severe financial hardship or other compassionate grounds,
  • are not an Australian resident who is leaving Australia, or
  • die.
RESTRICTED NON-PRESERVED BENEFITS

If you received contributions from your employer prior to 1 July 1999, you may have benefits which are referred to as restricted non-preserved. You can only access your restricted non-preserved benefits once you have terminated from the participating employer it was paid by. Your benefit will then become un-restricted non-preserved.

UNRESTRICTED NON-PRESERVED BENEFITS

You can access unrestricted non-preserved benefits and withdraw them from your super account at any time.

HOW TO DO IT

To make a withdrawal from NGS Super based on the above conditions of release, please complete the benefit payment instruction PDF Form below.

Benefit payment instruction Form

Financial hardship

HOW IT WORKS

To withdraw your super benefit based on severe financial hardship grounds, you must satisfy the following criteria:

IF YOU ARE UNDER AGE 55 YEARS AND 39 WEEKS YOU MUST:
  • be receiving a Commonwealth Income Support or benefit for the last 26 weeks continuously and provide a letter from Centrelink confirming this
  • be unable to meet "reasonable and immediate family living expenses"
  • complete a financial hardship form
IF YOU ARE AGED OVER 55 YEARS AND 39 WEEKS YOU MUST:
  • be receiving a Commonwealth Income Support or benefit for the last 39 weeks continuously after reaching your preservation age
  • not be gainfully employed part-time or full-time at the time of application
  • complete a financial hardship form
We will review each application where the above criteria have been met.
HOW TO DO IT

To apply for the early release of your super benefits based on severe financial hardship, click on the button below to complete an early release of superannuation benefits based on severe financial hardship eForm.

Early release / Financial hardship eForm

Compassionate grounds

HOW IT WORKS

To withdraw your super benefits based on compassionate grounds, you must apply to Medicare to have your benefit or part thereof released.

The grounds under which Medicare will consider an application include:

  • medical expenses, treatment and transport
  • funeral assistance
  • palliative care
  • mortgage assistance
HOW TO DO IT

To apply for the early release of your super benefit based on compassionate grounds, please read the following Centrelink information or contact Medicare by calling them on 132 011.

Apply online

You can now apply online for early release of super. Click on the above link to learn more.

Leaving Australia

HOW IT WORKS

You can claim your super payment after you leave Australia if:

you visited on a temporary visa (excluding visa subclasses 405 and 410) and
your visa has expired or has been cancelled.

Please note that if you claim your super payment, you can still return to Australia on another visa. Citizens from New Zealand are not eligible for this super payment as they have the option of retiring in Australia.

HOW TO DO IT

Online - the easiest way is to claim your super is to apply online using the Departing Australia Superannuation Payment (DASP) online application system. This is a free service. Your online application will take approximately 30 minutes to complete.

To apply online you will need to supply your:

personal details (name, date of birth and email address) passport number and country
super fund details - (Fund name, ABN and account number) Australian tax file number (optional).

Paper - In order to use the correct paper form, you will need to know where your super money is located.

If your super is in your NGS Super account, you can use the Departing Australia Superannuation Payment Application form
if your super has been transferred to the Australian Taxation Office use the Application of Payment of Unclaimed Super - Individual form.

Please note that if you apply on paper you will need to attach the relevant documents to support your application and to confirm your eligibility.

HOW IS MY SUPER PAID TO ME?

You super payment will be paid by cheque and mailed to you. You do not need an Australian bank account to receive this payment. Withholding tax, generally at a rate of 38%, will be taken out of your super before it is paid to you.

For more information, please visit the ATO website.

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