Contact us
Phone
You can call us if you have any questions about NGS Super or your NGS account.
You can also call to book a time with our Financial Advice Helpline which provides limited advice on your NGS account, including things like choosing your investments options or adding money to your super.
National relay and other services
If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service can help you.
Alternatively:
- Speak and Listen users call 1300 555 727 then ask for 132 888
- NRS Chat users (previously known as Internet Relay) can make calls on the NRS app or on the NRS Chat Call page (ask for 132 888).
Help in your language
To use our translation service, please ask for a translator when you call us.
Write to us
Post
NGS Super, GPO Box 4303, MELBOURNE VIC 3001
Fax
+61 3 8640 0813
To contact the NGS Super Privacy Officer, Family Law Officer or Complaints Officer, please write to them at:
NGS Super
PO Box 21236
WORLD SQUARE NSW 2002
Members
Log in to Member Online and use our secure online enquiry form. You can access this form from the 'Contact us' button at the top of the screen after signing in.
Employers
Change in details
If there are changes to your employer contact details, please call us on 1300 133 177 or speak to a Customer Relationship Manager.
New to NGS
If you would like to set up a new employer account with us and start making contributions for your staff, complete the Employer request form.
Manage contribution payments
You can manage contributions payments and update staff details through our clearing house, NGS QuickSuper.
Complaints
We value your feedback and are committed to resolving any issues that may arise. Read our Complaint and Dispute Resolution Process and our Complaints FAQ for more information. You can submit a complaint online or contact us via phone or post.
