Contact us

Contact our dedicated Customer Service Team on 1300 133 177 for all enquiries regarding your membership.

You can reach us between 8.00am and 8.00pm on all national business days (AEST/AEDT).

Our financial advice line provides personal advice limited to single issues relating to your NGS Super account, such as contributions and investment options. Simply call 1300 133 177.

If calling from overseas

Dial +61 3 8687 1818

Language assistance

We can help you a number of different languages. To use our translation service simply request to use a translator when you call the Customer Service Team.

Fax us

On +61 3 8640 0813

Write to us

NGS Super
GPO Box 4303
Melbourne VIC 3001

To contact the NGS Super Privacy Officer, Family Law Officer or Complaints Officer, please write to the appropriate officer at:

NGS Super
PO Box 21236
World Square NSW 2002

External Dispute Resolution

If you have already made a complaint to us and you are not satisfied with the response provided to you, or after 45 days has passed since you first complained (90 days if your complaint is about a proposed death benefit distribution), then you have the option to refer your complaint to the Australian Financial Complaints Authority (AFCA). AFCA can be contacted at:

Online: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678
Mail: Australian Financial Complaints Authority
GPO Box 3
Melbourne, Victoria, 3001

AFCA replaced the Superannuation Complaints Tribunal (SCT) as the relevant external dispute resolution body for complaints about superannuation from 1 November 2018.

For more details about referring a complaint to AFCA, how AFCA handle complaints, and time limits that may apply contact AFCA directly.

Please use this form to submit your query. We will respond within 1-2 business days.

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Important Information: By providing my email address and/or mobile phone number, you agree that the we may use your email address and/or mobile phone number to send you information concerning your super electronically (which may include a link to a website from where it can be downloaded) including annual reports, member and exit statements, notices of material changes or occurrence of significant events, member publications and (unless you have requested us not to do so) for marketing and research purposes. You understand that you can change your preferences for how you receive communications from us at any time by updating your preferences online or by calling us.